Terms of Service

1. Scope

These general terms of use (the "Terms") apply to every visit to and use of the dialobox website at dialobox.io and our form-to-inbox and reply dashboard services (the "Platform" or "Service") by any visitor or registered user (the "User").

By accessing the Platform or creating an account, the User acknowledges having read these Terms, accepts them in full, and agrees to comply with them.

Derogations: Any exception to the Terms must be agreed in writing. Such exceptions do not affect the validity of the remaining provisions.

Modifications: The Terms may be modified at any time. The version in force at the time of use of the Platform applies. The User is encouraged to consult this page regularly. We will notify you of material changes by posting the updated Terms and updating the "Last updated" date. Your continued use of the Service after changes constitutes your acceptance of the updated Terms.

2. Platform: Access, availability, and security

dialobox allows you to collect messages from contact forms (embed, hosted link, or API), view them as conversations in a single dashboard, and reply to submitters without leaving your workspace. The Service includes form management, conversation threading, reply delivery, and subscription-based plans as described on our pricing page.

We strive to ensure continuous, secure, and optimal access to the Platform. However, we do not guarantee uninterrupted operation, nor that the Platform will be free of errors or harmful components. We provide the Service with reasonable skill and care. We do not guarantee any specific uptime or availability unless expressly agreed in writing.

The User uses the Platform at their own risk. We disclaim any liability in the event of direct or indirect damage due to interruption or failure, or loss of data or material damage resulting from use of the Platform.

The Platform may restrict or suspend access at any time, without prior notice, including for maintenance, security, or in case of breach of these Terms.

3. Content and information

We take care to keep the information on the Platform as complete, accurate, and up to date as possible. We reserve the right to modify, complete, or remove the Platform and its content at any time, without incurring liability. We cannot offer an absolute guarantee as to the quality of the information on the Platform; it may not always be complete, exact, sufficiently precise, or up to date. We cannot be held responsible for any direct or indirect damage the User may suffer as a result of relying on that information.

If you become aware of content on the Platform that violates the law or the rights of third parties, or is contrary to morality, please inform us as soon as possible via our contact page so that we can take appropriate measures.

4. Registration and account (services reserved for registered users)

Access to the dashboard and to form management, conversations, and reply features is conditional on registration.

Registration and access to the Platform's services are reserved for individuals with legal capacity who have completed and validated the registration form and who accept these Terms. When registering, the User undertakes to provide accurate, sincere, and up-to-date information. The User must provide a valid email address; each email address may only be used once for registration. Any communication sent by the Platform to that address is deemed to have been received and read. The User undertakes to consult messages received at that address regularly and to respond within a reasonable time when necessary.

Only one registration per natural person (or per legal entity, as applicable) is allowed. The User is assigned credentials to access a personal space. The password is personal and confidential; the User undertakes not to disclose it to third parties. The User may update credentials in account settings.

We reserve the right to refuse a registration request or to delete an account in case of non-compliance with these Terms, fraudulent or suspicious registration, or prolonged inactivity.

A registered User may request deletion of their account at any time via the dedicated settings. Unsubscription will be effective as soon as reasonably possible after the User completes the process.

5. Acceptable use and content

The User may publish or transmit content via the Platform (e.g. form configurations, messages, replies to submitters). The User agrees to comply with applicable laws and with this Acceptable Use Policy.

Prohibited uses. You are expressly prohibited from using the Service to:

• Distribute, collect, or facilitate illegal content or activity
• Send spam, unsolicited bulk messages, or phishing
• Harass, threaten, or abuse others, or distribute hateful or defamatory content
• Distribute malware, viruses, or other harmful code
• Infringe intellectual property or other rights (e.g. copyright, trademark)
• Collect or process personal data without a valid legal basis or required notices (e.g. consent where required)
• Attempt to gain unauthorized access to our systems, other accounts, or third-party systems
• Resell or redistribute the Service as a product without our written permission
• Overburden or disrupt our infrastructure or the availability of the Service

Enforcement. We reserve the right to moderate or delete any content, and to suspend or terminate any account or subscription, immediately and without prior notice, in case of breach of these Terms or of applicable law. We may report illegal activity to the competent authorities where we are required or permitted to do so. These measures may be taken without liability and do not give rise to any refund or compensation.

License of use: By submitting content through the Platform (including form submissions and replies), the User grants dialobox a non-exclusive, worldwide license to host, process, store, and transmit such content as necessary to operate the Service (e.g. to display conversations in the dashboard and to deliver replies to submitters). The User retains ownership of their content; our use of personal data is further described in our Privacy Policy.

6. Links to other websites

The Platform may contain links or hyperlinks to external websites. Such links do not imply a relationship between dialobox and the external site or any endorsement of their content. We have no control over external websites and are not responsible for the safety or correct functioning of those links or their destinations. Once the User leaves the Platform via a link, we cannot be held responsible for any subsequent damage.

7. Intellectual property

The structure of the Platform, and the texts, graphics, images, software, databases, and other elements that compose it or are accessible via it, are the property of dialobox (or its licensors) and are protected by applicable intellectual property laws.

Any representation, reproduction, adaptation, or partial or total exploitation of the content, trademarks, or services offered by the Platform, by any means whatsoever, without the prior, express, and written authorization of dialobox, is strictly prohibited, except for elements expressly designated as free to use on the Platform.

The User is granted a limited right of access, use, and display of the Platform and its content. This right is non-exclusive, non-transferable, and may only be used in accordance with these Terms for the purpose of using the Service. Unless we have given prior written consent, the User is not authorized to modify, reproduce, translate, distribute, sell, or communicate to the public, in whole or in part, the protected elements. The User may not enter or use data on the Platform in a way that would modify or could modify its content or appearance beyond the normal use of the Service.

8. Protection of personal data and Data Processing Agreement

The personal data provided by the User during their visit or use of the Platform are collected and processed in accordance with our Privacy Policy. We comply with applicable data protection legislation, including the GDPR where applicable. We implement appropriate technical and organizational measures, including encryption in transit and at rest, to protect Customer Data (as defined in our Privacy Policy and DPA).

Data Processing Agreement (DPA). TheData Processing Agreement (DPA) is incorporated by reference and forms part of these Terms. By using the Service, you agree to the DPA. The DPA is a standalone document; our roles as controller and processor, subprocessors, and international transfers are described in our Privacy Policy and in the DPA.

The Service is not intended for the processing of special categories of personal data (Article 9 GDPR), such as health data, biometric data, or data relating to criminal offences, unless the Customer has ensured an appropriate legal basis and safeguards.

You are solely responsible for determining the legal basis for the collection and processing of personal data via forms created using the Service and for providing end users with required notices (e.g. privacy notice, consent where required).

9. Payment terms

Payment processing: All payments for subscriptions or other paid services offered on the Platform are processed securely by Stripe, our third-party payment processor. By providing your payment information, you authorize us to charge your payment method for the applicable subscription fees and any other charges incurred in connection with your use of the Service.

Payment information: You agree to provide accurate, current, and complete payment information at the time of purchase and to keep it up to date. If we are unable to charge your payment method for any reason, we reserve the right to suspend or terminate your access to paid services.

Recurring billing: If you purchase a subscription, you acknowledge and agree that Stripe will automatically charge your payment method on a recurring basis according to the billing cycle you have selected. You can manage or cancel your subscription at any time through your account settings.

Refunds and cancellations: Refunds and cancellations are handled in accordance with our policy and, where applicable, through Stripe. We may offer refunds in exceptional circumstances at our discretion (e.g. duplicate charge, technical failure preventing access that we cannot resolve).

Taxes: Prices displayed may not include applicable taxes (e.g. VAT). The User is responsible for any taxes applicable in their jurisdiction.

Changes to payment terms: We reserve the right to modify our payment terms and pricing at any time. Changes will be communicated (e.g. by posting on the Platform or by email where appropriate). Your continued use of the Service after such changes may constitute acceptance of the new terms; for material price increases we may give you advance notice and the option to cancel.

10. Data loss and backups

We perform regular backups of our systems for disaster recovery and business continuity. However, we do not guarantee that data will never be lost, corrupted, or unavailable. Uninterrupted access and zero data loss are not guaranteed.

You remain responsible for exporting and retaining copies of critical data (e.g. important conversations or form submissions). We recommend that you periodically export or back up data that is essential to your business. We are not liable for loss of data except as set out in the "Limitation of liability" section below.

11. Limitation of liability and disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DO NOT GUARANTEE UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIALOBOX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, OR COSTS OF SUBSTITUTE SERVICES, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Liability cap: OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (OR, IF YOU HAVE PAID NOTHING, ONE HUNDRED EUROS (€100)).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, our liability will be limited to the fullest extent permitted by applicable law.

12. Termination and data after termination

You may stop using the Service and request account deletion at any time via your account settings. We may suspend or terminate your account and your right to access the Platform if you breach these Terms, without prior notice and without incurring any liability.

Upon termination: Your right to access the Service ceases immediately. We will make reasonable efforts to keep your data available for export for a grace period of 30 days from the date of termination (or such other period we communicate to you). You are responsible for exporting any data you need during that period. After the grace period, we will delete or anonymize your data in accordance with our Privacy Policy, except where we are required to retain it by law (e.g. billing records). We are not liable for any loss of data after termination except as set out in the "Limitation of liability" section.

13. Force majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disaster, war, terrorism, labour disputes, failure of third-party infrastructure (e.g. hosting or payment providers), or government action. The affected party shall inform the other without undue delay and shall use reasonable efforts to mitigate the effect of such circumstances.

14. General provisions

We reserve the right to modify, extend, limit, or interrupt the Platform and the associated services at any time, without prior notification, and without incurring any liability, to the extent permitted by applicable law.

In the event of violation of these Terms by the User, we reserve the right to take appropriate sanction and remedial measures, including refusing the User any access to the Platform or our services, temporarily or permanently. These measures may be taken without giving any reason and without notice. They do not engage our responsibility and do not give rise to any form of compensation.

14. Sanctions and disputes

In case of non-compliance with these Terms, we reserve the right to suspend or delete any account, subscription, or content, without notice or compensation.

Any dispute arising out of or relating to these Terms or the Service shall first be addressed by contacting us via our contact page. If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts as permitted by applicable law (e.g. the courts of the country of our registered office, or the User's country of residence where the law so requires).

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the intent of the original, to the extent permitted by applicable law.

17. Contact

For any questions regarding these Terms of Service, please contact us via our contact page. For legal or formal notices, please include "Legal Notice" in your message and provide sufficient information to identify your request.