Cookie Policy
Updated on March 3, 2026
1. Scope
This Cookie Policy explains how dialobox uses cookies and similar technologies on our website at dialobox.io and in our dashboard. We are committed to being transparent about our use of cookies and to helping you manage your preferences.
We distinguish between:
- Marketing site cookies: Used on our public website (e.g. dialobox.io landing pages, pricing, legal pages). These include necessary, functional, analytics, and (with consent) advertising cookies.
- Dashboard cookies: Used when you are logged into the dialobox dashboard. These are predominantly strictly necessary (e.g. session and authentication) so the service can function; we may also use functional cookies (e.g. theme, language) and, where applicable, analytics.
For how we collect, use, and protect your personal information (including data obtained via cookies), please see our Privacy Policy.
2. What are cookies?
Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be "persistent" or "session": a persistent cookie is stored by the browser and remains valid until its expiration date, unless deleted by the user before that date; a session cookie expires at the end of the user session, when the browser is closed.
Cookies generally do not contain any information that can personally identify a user, but the personal information we store about you may be linked to information stored in cookies and obtained by cookies.
3. How do we use cookies?
Like most online services, our website uses first-party and third-party cookies for several purposes.
First-party cookies are mainly required for the website and dashboard to work correctly and do not collect any personally identifiable data.
The third-party cookies we use serve mainly to:
- Understand the site's performance
- Analyze your interaction with our site
- Ensure the security of our services
- Offer you an improved user experience
- Speed up your future interactions with our website
- Where you have consented, show you relevant advertisements or measure the effectiveness of campaigns
4. Types of cookies we use
We use the following types of cookies on our website:
- Necessary cookies: These cookies are essential for the website and dashboard to function properly. They enable basic functions like page navigation, access to secure areas, and authentication. They do not collect personally identifiable data and cannot be disabled if you wish to use the core service.
- Functional cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings (e.g. theme, language).
- Analytics cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information, often in an anonymized or aggregated form. Our analytics provider(s) are configured with IP anonymization and consent mode where applicable; details are in our Privacy Policy and subprocessor list.
- Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
- Advertisement cookies: Where you have consented, these cookies may be used to make advertising messages more relevant to you or to measure the effectiveness of advertising.
5. Cookie list
The table below lists the main cookies we use, by name (or pattern), provider, typical duration, purpose, and type. This list is indicative and may be updated when we add or change services; the cookie consent banner and preference center reflect the categories you can accept or refuse.
| Name | Provider | Duration | Purpose | Type |
|---|---|---|---|---|
| Session / auth cookie (e.g. next-auth.session-token, __Host-*) | dialobox | Session or 30 days | Authentication and session management (dashboard) | Necessary |
| Cookie consent (e.g. cookie-consent, cc_cookie) | dialobox | 12 months | Store your cookie preferences and consent choices | Necessary |
| Theme / preferences | dialobox | 12 months | Remember theme (e.g. dark/light) or language | Functional |
| _ga, _gid (or similar) | Google Analytics / analytics provider | 2 years / 24 hours | Analytics (only if you accepted analytics cookies) | Analytics |
| Advertising cookies (provider-specific names) | Third-party ad provider | As per provider | Relevance and measurement (only if you accepted advertising cookies) | Advertising |
For the exact names and durations of third-party cookies (e.g. Google Analytics), refer to the provider's documentation. We update this list when we change cookie practices; the "Updated on" date at the top of this page indicates the last revision.
6. Consent mechanism
We obtain your consent for non-necessary cookies (e.g. analytics, advertising) in line with the GDPR and ePrivacy requirements.
- Granular consent: You can accept or refuse cookies by category (e.g. necessary, functional, analytics, advertising). Necessary cookies are required for the site and dashboard to work; you can refuse analytics and advertising while accepting necessary and, if you wish, functional cookies.
- Consent logged: When you set your preferences (including via the button below), we record that you have made a choice and, where applicable, the date and scope of your consent, so that we can demonstrate compliance with consent requirements.
- Withdrawal: You can change your mind at any time by reopening the cookie preferences (button below) or via your browser settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.
7. Manage your cookie preferences
You can change your cookie preferences at any time by clicking the button below. This will allow you to revisit the cookie consent banner, change your preferences, or withdraw your consent immediately.
In addition, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Please note that blocking or deleting certain cookies may limit your ability to use some features of our website.
Below are links to documentation from major browsers on how to manage and delete cookies:
If you are using another browser, please refer to its official documentation.
8. Amendments
We may update this Cookie Policy from time to time by posting a new version on our website. You should check this page periodically to ensure you are aware of any changes. We may notify you of changes by email or through a notice on our website. The "Updated on" date at the top of this page indicates the latest revision. For non-necessary cookies, we will seek your consent again where required by law (e.g. via the cookie banner or preference center).
9. Contact
If you have any questions about our use of cookies or this Cookie Policy, please contact us via our contact page.
For more information about how we collect, use, and protect your personal information, please see our Privacy Policy.